![]() Then, the safety and security of the KRL are among the most critical policies determining the sustainability of urban railways in Indonesia. ![]() This study found that controlling the spread of COVID in the KRL is one of the priorities that must be implemented to ensure the continuity of the train. Multipol is a multi-criteria decision-making method through the opinion of transportation experts. ![]() The Multipol method is used to develop KRL service sustainability policies. Therefore, this study aims to develop a sustainability policy for urban rail services in Indonesia as an alternative strategy to overcome KRL service problems, such as overcapacity and inconvenience. However, satisfactory service has not matched the increasing number of KRL users. The daily traffic congestion faced by residents who live in the Greater Jakarta area has popularized the Jabodetabek Electric Train (KRL) as a mode of transportation for commuters to work and school.
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